How can we help?

Giving to a campaign, receipts, and changing or cancelling a donation.

• How do I make a donation?Coming soon
• Can I donate anonymously?Coming soon
• How do I get a donation receipt?Coming soon
• Can I set up a monthly contribution?Coming soon

Starting a campaign, editing your story, and sharing it.

• How do I start a fundraiser?Coming soon
• Can I edit my campaign after publishing?Coming soon
• How do I post an update to my supporters?Coming soon
• How long can a campaign stay active?Coming soon

Signing in, updating your profile, and account security.

• How do I reset my password?Coming soon
• How do I update my profile information?Coming soon
• How do I delete my account?Coming soon
• Why was I signed out?Coming soon

Payment methods, failed transactions, and refunds.

• What payment methods are accepted?Coming soon
• My payment failed but I was charged — what now?Coming soon
• How do refunds work?Coming soon
• Is my payment information secure?Coming soon

What gets verified, what documents are needed, and how long it takes.

• What is medical verification?Coming soon
• What documents do I need to submit?Coming soon
• How long does verification take?Coming soon
• What if my campaign isn’t medical?Coming soon

Site issues, upload problems, and browser troubleshooting.

• A page isn’t loading correctly — what should I try?Coming soon
• I can’t upload a photo or document.Coming soon
• Which browsers does Raizoh support?Coming soon
• How do I report a bug?Coming soon