Quick answers about giving, raising funds, and how Raizoh works. For anything else, visit the Help Centre.
Choose a campaign, pick an amount, and pay securely through our payment gateway. Your contribution is logged against the campaign immediately and shows up in the fund-tracking log within a few minutes.
Yes, you can choose to hide your name from the public supporter list when donating.
Donations are generally non-refundable once they reach a fundraiser, since campaigns rely on funds being available quickly. Exceptions (like duplicate charges or confirmed fraud) are reviewed case by case. See our Refund Policy.
It depends on the specific fundraiser. Any tax benefit a campaign is registered to offer will be noted directly on that campaign's page. Raizoh doesn't apply a blanket tax-benefit claim across every campaign.
It means the campaign's diagnosis and hospital estimate were confirmed directly with the treating hospital before the campaign went live. See how verification works.
Yes, every campaign goes through identity and campaign-detail checks before publishing, though only medical campaigns carry the Hospital-Verified badge.
Non-medical campaigns typically publish shortly after review. Medical campaigns publish once hospital verification is complete, which can take longer depending on how quickly documents and hospital confirmation come through.
Campaigns are paused or rejected when they don't meet our Terms of Service. Rejections most often happen because of incomplete verification documents or unclear campaign details. Contact us for specifics on your campaign.
Yes, payments are processed by a trusted third-party payment gateway. Raizoh never sees or stores your full card or bank account details.
Try resetting your password from the sign-in page. If that doesn't work, contact us and we'll help you regain access.
